Welcome to SupportMyService’s Privacy Policy. This Privacy Policy was last updated on August 12, 2020.
Every day, people worldwide may access and enjoy SupportMyService websites, applications, products and services. We appreciate your trust in our websites, applications, products and services. To provide you with enhanced support for your services, SupportMyService may collect both personal information and non-personal information (collectively, “Information”) and act as the data controller regarding your Information. We take care of how your Information is processed and used.
This Privacy Policy: explains how SupportMyService may collect, store, use, and transfer or disclose your Information; applies to all SupportMyService websites, applications, products and services (“Properties”).
By downloading, accessing, using, and/or interacting with our Properties, you agree to the collection and use of your Information in accordance with this Privacy Policy. You also consent to SupportMyService’s and our partners’ use of your data for purposes as described herein.
SupportMyService uses cookies and/or similar technologies on the Properties. If you have any concerns about providing Information to us or it being used as described in this Privacy Policy, you should not use our Properties.
SupportMyService reserves the right to change this Privacy Policy at any time by posting a modified version online at https://supportmyservice.org/privacy-policy, so please review it frequently to ensure you are aware of any changes. If SupportMyService makes a material change to this Privacy Policy, we will provide notice to you in our Privacy Policy as posted and on the SupportMyService home page.
1. Scope of SupportMyService Privacy Policy
This Privacy Policy applies to all Properties, including: SupportMyService websites, applications, online products and services; SupportMyService consoles; and SupportMyService mobile applications.
This Privacy Policy does not apply to third party websites, online properties, or systems to which our Properties may link or through which our Properties may be accessed, and you accept SupportMyService is not responsible for the security or privacy practices of any such third-party websites, properties, or systems. Sometimes, we may direct you to a site operated by a vendor or partner. Even though the page where you provide information may have the look and feel of the Properties, a different privacy policy may govern that information collection by our vendor or partner.
This Privacy Policy does not cover Information provided when you apply for a job at SupportMyService.
2. Information We Collect and How We Use It
SupportMyService may collect Information about you from you and other sources. As set out below in more detail, we may use and in specific cases combine that Information to operate, tailor content, personalize, adjust and improve our Properties, and to send you messages or personalized information about our services, your service evaluation, new features and more, including for promotional purposes.
3. Children and Parents
SupportMyService does not knowingly collect or store any personal information from children under 13 in the US or under the relevant age threshold in other jurisdictions where the child is located. However, we may collect technical information required for delivering the service and for the support of our internal operations from all users of our Properties. If parents believe that we have unintentionally collected their children’s other personal information or otherwise used their children’s personal information for another purpose, they may contact us via the Contacting Us section below.
We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. SupportMyService also recommends that parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets and other devices they provide to their child and accompany their child when online. Parents should contact SupportMyService immediately if they have any concerns. Please see the Contacting Us section below for further details.
4. Your Choices
You have choices over the Information provided by you and by other sources, and how that Information is used by SupportMyService. You can exercise your choices by updating your preferences at any time and also by managing your settings on your devices and third-party accounts.
5. Sharing Information
As set out below in more detail, SupportMyService may share Information: with the various SupportMyService partners for the purposes described in this Privacy Policy; with vendors and partners engaged by SupportMyService to provide you with goods or services you have requested or online advertising selected by us; if required to do so by applicable law, regulation or legal process; if necessary to exercise, establish or defend our legal rights; if necessary to protect the rights, property or safety of any person; and in connection with the sale of our assets.
Any information, including personal information you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.
6. Security
SupportMyService takes a range of security measures – as set out in detail below – designed to help protect your Information. However, complete online and offline security can never be guaranteed, so you should always take care when sharing your information online.
7. Accessing Information and Retention Period
As set out in more detail below, you can view, correct, update, or request the deletion of your personal information in any of your SupportMyService accounts at any time.
8. Contacting Us
To contact us, you can send us an email at info@supportmyservice.org.
9. California Collection Notice
For privacy related information applicable to users who are California residents or based outside the US please see below.
Depending on how you interact with us, SupportMyService may collect about you the categories of information summarized in the table below. The following table also describes how we collect and use such categories of information. These categories of personal information may be shared with third parties as described in detail in the Sharing Information section above.
| Categories of information collected | Purposes of use | Sources of personal information |
| Identifiers and Contact or Registration Information, e.g., name, email address, postal address, phone number, account username or screen name; and third party account names | Perform the services, and personalizing your experience on our PropertiesInteract with Customer ServiceDetect security incidents and secure our PropertiesUndertaking activities to verify and maintain the quality of our service, such as preventing cheating and bad behavior | You, both directly and through your use of the PropertiesOur vendorsOur affiliates and business partnersSocial Media and other third party accounts |
| Demographic Information, e.g., interests, hobbies, gender, age, etc. | Perform the services, and personalizing your experience on our Properties | You, both directly and through your use of the PropertiesOur vendorsSocial Media and other third party accounts |
| Device Information and Device Identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers | Perform the services, and personalizing your experience on our PropertiesInteract with Customer ServiceDetect security incidents and secure our PropertiesUndertaking activities to verify and maintain the quality of our service, such as preventing cheating and bad behavior | You, both directly and through your use of the PropertiesOur vendorsOur affiliates and business partnersSocial Media and other third party accounts |
| Connection and Usage Data, e.g., information about files you download, service data, domain names, landing pages, browsing activity, content or ads viewed and clicked, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, and other similar information | Perform the services, and personalizing your experience on our PropertiesDetect security incidents and secure our PropertiesUndertaking activities to verify and maintain the quality of our service, such as preventing cheating and bad behavior | You, both directly and through your use of the PropertiesOur vendorsOur affiliates and business partnersSocial Media and other third party accounts |
| Geolocation, e.g., city, state and ZIP code associated with your IP address | Perform the services, and personalizing your experience on our PropertiesDetect security incidents and secure our PropertiesUndertaking activities to verify and maintain the quality of our service, such as preventing cheating and bad behavior | You, through your use of the PropertiesOur vendorsOur affiliates and business partners |
| Other Information, e.g., any other information you choose to directly provide to us in connection with your use of the services, surveys we sent to you, or sweepstakes you may enter | Perform the services, and personalizing your experience on our PropertiesDetect security incidents and secure our PropertiesUndertaking activities to verify and maintain the quality of our service, such as preventing cheating and bad behavior | You, both directly and through your use of the PropertiesOur vendorsOur affiliates and business partnersSocial Media and other third party accounts |
We may share information falling into the categories of information described above with third parties and for the specified purposes as follows: Identifiers and Contact or Registration Information, Demographic information, Commercial Information, User-generated content, and Customer Service information: with SupportMyService vendors and partners to provide you with goods or services you have requested; if required to do so by applicable law, regulation or legal process; if necessary to exercise, establish or defend our legal rights; if necessary to protect the vital interests of any person; and in connection with the sale of our business or assets.
Device Information and Device Identifiers, Geolocation, Connection and Usage Data, and Other Information: with the various SupportMyService group companies for the purposes described above; with vendors and partners engaged by SupportMyService in order to provide you with goods or services you have requested or online advertising selected by us; if required to do so by applicable law, regulation or legal process; if necessary to exercise, establish or defend our legal rights; if necessary to protect the vital interests of any person; and in connection with the sale of our business or assets.
10. Your California Privacy Rights
Without being discriminated against for exercising these rights, California residents have the right to request that we disclose what personal information we collect from you, to delete that information, and to opt-out of the sale of your personal information, subject to certain restrictions. You also have the right to designate an agent to exercise these rights on your behalf. This section describes how to exercise those rights and our process for handling those requests.
Right to Request Access to Your Personal Information
California residents have the right to request, up to two times in a 12-month period, that we disclose what categories of your personal information that we collect, use, and share. You may also request the specific pieces of personal information that we have collected from you. Please note that certain information may be exempt from such requests under California law.
Right to Request Deletion of Your Personal Information
You may also request that we delete personal information that we collected from you. Some information may be exempt from such requests under California law. For example, we need certain types of information so that we can provide our Properties to you. If you ask us to delete it, you may no longer be able to access or use our Properties.
How to Exercise Your Access and Deletion Rights
California residents may exercise their California privacy rights by submitting your request to us here or sending an email to info@supportmyservice.org.
For security purposes, we will verify your identity – including requesting information from you – when you request to exercise your California privacy rights. If you have an online account you use to interact with SupportMyService, logging into your account will serve to verify your identity and request. We may request additional information if we believe your account has been compromised. If you do not have an account with us, or if we have reason to suspect that the security of your account is compromised, then we will request additional information from you to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought.
Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate. If we are unable to complete your requests, we will provide you with information about the reasons that we could not comply with your request.
Right to Nondiscrimination
We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.
Sale of Personal Information
California residents may opt-out of the “sale” of their personal information, as defined by the CCPA. California law broadly defines “sale” in a way that may include when we allow third parties to receive certain information about mobile application use, such as Cookies, IP address, and/or browsing behavior, to deliver targeted advertising on the Properties or other services. Advertising, including targeted advertising, may enable us to provide you certain content for free and allow us to provide you offers relevant to you. For mobile targeted advertising purposes this information includes: demographic and statistical information, user-generated content, device information and identifiers, connection and usage data, geolocation, and social media information. If you would like to opt-out of SupportMyService’s use of your information for purposes that may be considered a “sale” under California law, you may submit a sale opt-out request by emailing us at info@supportmyservice.org.
Please note that we do not knowingly sell the personal information of minors under 16 years of age without legally-required affirmative authorization.
Authorized Agents
You may also designate an agent to make requests to exercise your rights under the CCPA as described above. We will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a power of attorney.
California Shine the Light Law
Since 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share our customer’s personal information with unaffiliated third parties for their own direct marketing purposes. For inquiries regarding our disclosure policy, please send us an email to info@supportmyservice.org.
California Privacy Rights for Minor Users
Since January 1, 2015, California Business and Professions Code Section 22581 permits you, if you are a California resident under the age of 18, to view, correct, or remove Information provided by you or publicly posted by you, by accessing your SupportMyService account or another product or service as applicable and editing/removing your Information. You will need your password to access your personal account. You may also send us an email asking us to remove certain posted content at info@supportmyservice.org.
We will be happy to review, update or remove Information and/or content as appropriate. Residual copies of Information and/or content that have been removed from your account and/or the Properties may remain in our backup systems for approximately one month. We may still retain your Information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.
Do Not Track
California Business and Professions Code Section 22575(b) (as amended effective January 1, 2014) permits our customers who are California residents to be informed as to how SupportMyService responds to Web browser “Do Not Track” settings. As Do Not Track is a standard that is currently being developed, SupportMyService does not take actions to respond to Do Not Track settings, and instead we adhere to the standards set out in this Privacy Policy.
If you would like to find out more about Do Not Track you may find the following link useful: http://www.allaboutdnt.com/.
11. Privacy Information for Nevada Residents
Under Nevada law, Nevada residents who have purchased goods or services from us may opt out of the “sale” of “covered information” (as such terms are defined under Nevada law) for monetary consideration to a person for that person to license or sell such information to additional persons. “Covered information” includes first and last name, address, email address, and phone number, or an identifier that allows a specific person to be contacted either physically or online. As discussed above, we may share your information with certain third parties that we believe can provide you with promotions for products and service of interest to you and in the other ways described above. We do not believe that our sharing in this regard would qualify as a sale under Nevada law. Nonetheless, if you are a Nevada resident who has purchased goods or services from us, you may submit a request to record your preference to opt-out by emailing us at info@supportmyservice.org. Please note we may take reasonable steps to verify your identity and the authenticity of the request.
12. Users in the EEA
As set out in more detail below, we only process or transfer your personal information where we can rely on legal grounds and appropriate safeguards to do so. You also have additional rights regarding your personal information if you are located in the European Economic Area (“EEA”).
13. Disclosure to Users Outside the US and the EEA
In addition, if you are a visitor to our websites or other online products and services from outside the U.S., the personal information you provide may be collected, processed and stored directly on, or transferred to, servers in the United States or other countries where SupportMyService or our other partners or vendors maintain facilities or business operations.
No matter where the Information is located, SupportMyService takes commercially reasonable measures to safeguard your privacy rights in accordance with this Privacy Policy. If you do not agree to the collection, processing, storage and transfer of your Information, please do not provide your Information when requested and stop using our websites and other online products and services.
